FAQ - Frequently asked questions and answers

In this section you will find the necessary support and information, useful to dispel all your doubts about the functioning of our site and how to manage the relationship with our customers. If you do not find the answer you are looking for, do not hesitate to contact us by phone. We are at your disposal for any questions.


Why doesn't the page go forward when I enter the data? You have probably forgotten a required field or entered incorrect information. The system will notify you of the field to be corrected. If you have any other problems, please contact us on 02 76005397
Is my data protected by the privacy law? Absolutely yes. Mazzolari Milano respects your privacy, as defined by the recent GDPR legislation. If registered, you can access your personal profile at any time and change your data and permissions. If, on the other hand, you wish to permanently unsubscribe, simply access your profile and select the “deleted” item directly from there.
What do you require for registration on the site? Simply your mobile number, essential to be able to manage communications relating to your orders or offer you a personalized delivery service, even for time slots.
How can I change my personal data? Access your profile, select the items you want to change from the side menu and directly write the data to be changed in the corresponding spaces.
I forgot my password, what can I do? You can request to reset your old password and create a new one that will be delivered to you via SMS or email. Click on "Forgot your password?" from the login page, in the "assistance" header menu.


Can I place an order over the phone? You can easily place your order over the phone with our Beeauty Consultants. Contact us at 02 76005397
How can I cancel or modify an order that has already been placed? Sure. You can choose whether to call our Customer Service on 02 76005397 to request a change of the billing / shipping address or the cancellation of the order. If you wish to cancel an order during the hours in which our Customer Service is not available or without contacting us, you can independently proceed to the cancellation by accessing your profile, section "My orders" (Service available only for registered customers).
Is there a minimum online purchase amount? No, there is no minimum purchase amount required. For orders over € 60, shipping in Italy is free (in the case of other countries and continents, the amount will be communicated in the cart, case by case).


How can I make the payment?
The most common credit cards are accepted, also prepaid and rechargeable, issued by banking institutions in Italy: VISA, MASTERCARD, AMERICAN EXPRESS, DINERS. Payment via is also accepted. We also accept Paypal, Amazon Pay, cash on delivery and bank transfer.
Can I pay by bank transfer? Of course, it is possible, by selecting the appropriate option in the cart.
Can I pay on delivery? Sure. You can pay in cash or by credit card, directly upon delivery of your order. The cost of the service is € 7.90. The total amount to be paid to the courier will be displayed in the cart in the order summary. On the day of the expected delivery, have the exact amount or your debit / credit card ready; the carrier is not required to give change. You will find the final amount in the order summary that you received by email, at the address indicated with your details. Also make sure that the shipping address is correct and complete with all the elements for delivery (name on intercom, stair number or extension).
Are internet orders safe? All information relating to your order, your personal data and your credit card is strictly protected. We adopt the most advanced standards in data transfer and access to information. For payments by credit card, the financial information (card number, expiry date, etc.) is in no case kept.


How much are the shipping costs? A fixed contribution of € 5.90 (VAT included) will be charged for shipping, for sending orders up to € 60 in total. For orders over € 60 shipping is free.
How many days will I receive my order and how can I track the shipment? Your order will be entrusted to the NEXIVE courier and delivery will be made from a minimum of 36 hours to a boulder of 5 days. At the time of the order we will send you by SMS or Wapp the information to track your shipment.
What happens if I am not present on the day of delivery? Before each delivery, the courier sends a notice of estimated delivery time via SMS. If it is not compatible with your commitments, you can contact the courier directly to arrange a time slot and a day that is convenient for you. In the event that you are not at home at the time of delivery, the courier will contact you and make a further delivery attempt approximately the following day. If it is not possible to deliver the order, it will remain at the nearest NEXIVE branch. In that case, contact us to arrange a new delivery!
Why haven't I received my order yet? If you have problems delivering your order please contact us on 02 76005397
Is it possible to ship abroad? Of course, we ship all over the world, any product. If you want, even with a gift card!
Is it possible to receive the gift box and / or the birthday card? Yes, just choose the option at the time of purchase. The items will be packaged individually. It will be possible to choose your own greeting card by entering the text at the time of purchase. The service is totally free.


How long do I have to inspect the goods and return them? The right of withdrawal can be exercised within 14 working days from the day of receipt of the order.
I received a faulty product through my online order, can I return it? We are constantly committed to offering safe and qualitatively perfect products. However, it may happen that some pieces present some anomaly. If the product you have received has defects, do not hesitate to contact us on 02 76005397, specifying the article code found on the order confirmation, the type of defect detected and attaching a photo showing the problem if possible.
The product I received is different from the one I ordered. How should I do? If there has been an error, please notify the Mazzolari Staff promptly by calling 02 76005397, specifying the order number, the desired product, the product actually received and attaching a photo if possible.
I want to return one or more products from my order, what should I do? It is necessary to send communication by e-mail within 14 working days from the day of receipt of the order. We will reimburse the sum by crediting at the latest within 30 days from the communication of the exercise of the right of withdrawal. Remember that in order to make the return it is necessary that the products are shipped in the original packaging and perfectly intact and sealed.


V Orrei to receive samples produced at home. It's possible? Product samples are inserted by our Beauty Consultants, in each of your online purchases.


I would like to get a preview of all the Mazzolari Milano news and offers, what can I do? Subscribe to the newsletter ! You will always be informed about all the news, promotions and exclusives of the Mazzolari Milano world.
Is it possible to receive personalized advice? Yes, our Beauty Consultants are at your disposal to offer you personalized advice. You can book a personalized consultation by clicking on the “M” Widget that you find on every page of our site, or simply by calling us at 02 76005397.


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