Terms of sale

The offer and sale of products on our website ("mazzolari-milano.com") are governed by these General Conditions of Sale.

The products purchased on mazzolari-milano.com are sold directly by PUMA. SrL ("MAZZOLARI MILANO" or the "Seller"), with registered office in Italy, Via Podgora, 11 - 20122 Milan, Reg. Reg. Imp., CF and VAT no., Share capital 10,000 int. vers.

You can request any information from MAZZOLARI MILANO through our assistance services: contact Customer Service.

If you need more information go to the Customer Service area. You will find information on orders and shipments, refunds and the return of products purchased on mazzolari-milano.com.
For any other legal information, consult the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.


1. Our trade policy

1.1
The Seller offers for sale, on mazzolari-milano.com, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".

1.2
When we speak of "consumer" we refer to any natural person who acts on mazzolari-milano.com for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from concluding commercial transactions through mazzolari-milano.com.

1.3
In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.

1.4
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on mazzolari-milano.com between users of mazzolari-milano.com and the Seller.

1.5
The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on mazzolari-milano.com through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between users of mazzolari-milano.com and third parties.

2. How to conclude the contract with MAZZOLARI MILANO

2.1
To conclude the purchase contract for one or more products on mazzolari-milano.com, you will need to fill in the order form in electronic format and send it to the Seller, electronically, following the relative instructions.

2.2
Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal, to print a copy using the print command and to memorize it. or to reproduce a copy for your personal use. We will also provide you with a summary of the commercial and contractual conditions that we propose for the purchase of the products, which contains a reference to the General Conditions of Sale and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the methods of handling complaints by the professional, the shipping and delivery costs; as well as the references and the geographical and e-mail address of the Seller and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal, as required by Articles. 52 and ss. of the legislative decree 6 September 2005, n. 206 (the "Consumer Code"). If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service and we will remind you, finally, of the possibility of using the independent conciliation service. and institutional, Risolvi Online, provided by the Chamber of Arbitration of the Milan Chamber of Commerce.

2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and the shipping costs ( including any additional costs incurred by you for choosing a different and / or faster type of shipment and delivery than the standard one). The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.

2.4
The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You will be able to access your order form by consulting the section My order.

2.5
When submitting the order form you will be warned that this submission implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.

2.6
The language available to conclude the contract with the Seller is Italian.

2.7
Once the contract is concluded, MAZZOLARI MILANO will process your purchase order.

2.8
The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.

In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons.

If the products, presented on mazzolari-milano.com, are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller's responsibility to notify you, promptly and in any case within thirty (30) days from the day following the one in which you have sent your order to the Seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will reimburse, without undue delay, what you have already anticipated and the contract will be considered terminated between the parties.

2.9
With the electronic transmission of the order form, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on mazzolari-milano.com.

2.10
By submitting the order form, you confirm that you are aware of and accept the General Conditions of Sale and the additional information contained in mazzolari-milano.com, also referred to via links, including the General Conditions of Use and the Privacy Policy and the Information on the right of withdrawal.

2.11
Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the General Conditions of Sale and the summary document on the Right of Withdrawal and therefore, all the information already contained in the summary of the commercial conditions and contractual documents displayed before proceeding with the purchase.

2.12
We remind you that the product you purchase is intended exclusively for the country in which you place the order; therefore, if you decide to enter the product in a different country, you are responsible for the entry and are required to follow the applicable regulations and restrictions both for exporting from the country where you purchased the item and for importing into the country where you intend to take it. MAZZOLARI MILANO declines all responsibility in this regard as of now.

3. Guarantees and indication of product prices

3.1
On mazzolari-milano.com only luxury and top quality branded products are offered for sale. These products are purchased directly by the Seller from fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls.

3.2
The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market. Only the vintage garments that are offered for sale in the specific section of mazzolari-milano.com, due to their particular nature, can be used and / or in conditions of evident wear. In the description of each vintage product, MAZZOLARI MILANO will take care to specify the storage conditions of the garment presented if they differ from the standards offered on the market.

3.3
The essential characteristics of the products are presented on mazzolari-milano.com within each product sheet. However, the images and colors of the products offered for sale on mazzolari-milano.com may not correspond to the real ones due to the Internet browser and monitor used.

3.4
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.

3.5
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.

3.6
All products come with an identification tag attached with a disposable seal. We ask you not to remove the tag and the relative seal from the purchased products, of which they are an integral part.

3.7
Pursuant to art. 57, paragraph II, of the Consumer Code, you will be responsible for the decrease in the value of the products purchased on mazzolari-milano.com resulting from a use of the products themselves other than that necessary to ascertain their nature, characteristics and functioning. Therefore, the Seller, in case of exercising your right of withdrawal, has the right not to accept the return or not to refund in full the sums paid for the purchase, in relation to those products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged, as better explained in paragraph 8.10.

3.8
All products sold by the Seller are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with the applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service. In the event of a lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or are excessively onerous, you will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.

4. Payments

4.1
To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen.


4.2
In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded, via encrypted protocol, to Banca Sella or other banks, which provide the relative remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on mazzolari-milano.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time of shipment of the purchased products.

5. Value vouchers

5.1
Value vouchers are personalized codes, also called PROMO CODE, which allow you to take advantage of a discount on purchases made on MAZZOLARI-MILANO.COM.

5.2
The PROMO CODE box is displayed on the first page of the purchase process: once you have entered the items in the Shopping Bag, enter your code in the PROMO CODE box and click on Recalculate. At this point, a pop-up will open that will allow you to choose which item you wish to purchase to which you want to apply your value voucher. Select the article and click on APPLY. Value vouchers are applicable to only one item per order, therefore the other items included in the Shopping Bag will not be subject to any discount.

5.3
Limitations on the use of the value voucher:
The value voucher can be used only once, except for returns (as indicated in point 5.4);
The value voucher cannot in any way be converted into cash;
It will not be possible to use multiple value vouchers in the same order;
The value voucher will apply to only one item per order;
The value voucher will only apply to items whose sales value exceeds the value of the voucher by at least 1 euro. It cannot be applied to items belonging to the Sample Sale or to charity sales.

5.4
In the event that you want to exercise the right of withdrawal provided for by art. 52 of the Consumer Code and to return an item on which you have applied the value voucher, you will have to follow the standard return procedure available in the Returns section. Once your return has been accepted, the relevant code will be reactivated with its original value. The difference in expense you have incurred for the purchase of the item will be re-credited to you according to the methods and terms provided for the normal reimbursement procedure.

6. Shipping and delivery of products

6.1
To find out about the specific shipping and delivery methods of the products, access the Shipping section in the Customer Service area. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time of transmission of the order form.

7. Customer Support

7.1
You can request any information through our assistance services: contact Customer Service. For more information, access the Customer Service area.

7.2
We would like our social channels (Facebook; Instagram and Twitter) to also be a place for dialogue and sharing.

The pages are open to everyone's comments and the goal is to open a dialogue with all users, briefly below the behaviors are not allowed:

(i) We are happy to receive your comments when they are coherent and relevant: we reserve the right to remove those not related to individual discussions, those concerning the activities of external sites, commercial promotions not authorized by PUMA. srl.

(ii) We will delete the comments of all those who use language in violation of the rules of good manners, abusive and aimed at damaging the reputation of those who manage or moderate this page or other users, and offensive comments to ethnic minorities will not be tolerated, political, religious or otherwise.

(iii) Conduct in violation of copyright will not be permitted and or that registered trademarks are used without prior authorization.

We therefore remind you that illegal activities aimed at defaming or threatening, disseminating personal data of third parties without being authorized will not be tolerated. In this case, we will contact the competent authorities.

If we deem it appropriate, we will report the content in question to Facebook, Instagram and Twitter. Furthermore, after repeated behaviors harmful to this policy, the responsible user may be banned.

We also ask you not to share any information concerning, directly or indirectly, your purchase orders on our websites, nor any information regarding your personal data.

For requests regarding assistance, it is advisable to contact us by private message.

Otherwise, we will invite you to continue the conversation in private, thus offering you direct and confidential access to our Customer Service which reserves the right not to respond in public.

8. Right of withdrawal pursuant to art. 52 and ss. of the Consumer Code

8.1
Pursuant to art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on mazzolari-milano.com. In some specific cases, duly reported in the Right of Withdrawal section, it will be possible to change the chosen garment with another.

8.2
To withdraw from the contract you can use, at your choice, one of the following methods, in accordance with art. 54 of the Consumer Code: i) use of the Return Form (compliant with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be filled in and transmitted directly online through the mazzolari-milano.com website; ii) use of this form (compliant with the standard form pursuant to art.49, paragraph 4 of the Consumer Code) to be filled in and sent to the Seller; iii) sending to the Seller any other explicit declaration of your decision to withdraw from the contract.
If you choose to use the Return Form to be sent directly online through the mazzolari-milano.com website, the Seller will send you confirmation by e-mail that the withdrawal request has been received.
If you choose, instead, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will weigh on you.

8.3
Once the withdrawal from the contract has been exercised, you will have to return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract.

8.4
The only expenses at your expense are those for returning the purchased products, unless the Seller has expressly exempted you from these expenses at the time of purchase and on the additional condition that you use the forwarder indicated by the Seller in the Return Form.

8.5
If you decide to use the courier indicated by the Seller in the Return Form, however, you will not have to pay the costs, at your expense, for returning the purchased products. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the shipper. The Seller, for the payment of the refund, will in fact deduct from the refund a lump sum equal to the standard shipping cost of the purchased products. Furthermore, from the moment of delivery of the purchased products to the shipper indicated by the Seller in the Return Form, the Seller exempts you from any liability in case of loss or damage to the products during transport.

8.6
If you decide to use a shipping method other than that indicated by the Seller in the Return Form, you will instead have to pay the costs, at your expense, for returning the purchased products. In this case, pursuant to art. 56 of the Consumer Code, an amount equivalent to the cost of the standard shipping of the purchased products will also be refunded, while any additional costs incurred by you for choosing a different and / or faster type of shipping and delivery than the standard one will not be reimbursed. . In this case, your responsibility may remain in the event of loss or damage to the products during transport, which is due to your negligent choice of carrier and / or shipping methods.

8.7
The Right of Withdrawal - in addition to compliance with the terms and conditions set out in Articles 52 and ss. of the Consumer Code, described in the previous points 8.1, 8.2, 8.3 and 8.4 - is understood to be exercised correctly if the following conditions are also fully met:
the Return Form sent directly online through the mazzolari-milano.com website, this form or other explicit declaration of your decision to withdraw from the contract must be correctly filled in and sent to the Seller within fourteen (14) days of receipt of the products;
the products must not have been used, in particular they must not have been opened;
The guarantee seal and any transparent package must be intact;
the products must be returned in their original packaging; in particular, the package must be sealed as it was originally; if you want to return a kit, you must return all the items that make it up;
the returned products must be delivered to the shipper within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract;
the products must not be damaged.


8.8
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 8, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.

8.9
The sums will be refunded to you in the shortest possible time and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 9.

8.10
If the methods and terms for exercising your right of withdrawal are not respected, as per letters a), e) and f) of the previous paragraph 7, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the e-mail with which you will be notified of the non-acceptance of the return, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the modalities that will be communicated to you. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.

If the conditions referred to in letters b), c) and d) of paragraph 7.7 above are not met, you will not be entitled to a full refund of the sums already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products, resulting from use other than that necessary in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the refund provided, according to what will be specifically communicated to you by e-mail by the Seller.

Within 14 days of sending the e-mail with which you will be notified of the sum deducted from the refund, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the modalities that will be communicated to you. Otherwise, the Seller may keep the products and an amount corresponding to the percentage deducted from the refund.

9. Refund times and methods

9.1
After the return of the products, the Seller shall make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 8. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation of the acceptance of the returned products and arrange for the refund. In the event that the checks are not concluded positively, the Seller will notify you, via e-mail, of the existence of a decrease in the value of the returned products, resulting from your failure to comply with the conditions referred to in letters b) c) and d) of the previous paragraph 8.3. At the same time, the Seller will also notify you of the amount that will be deducted from the sums paid by you for the purchase of the returned products and to make the partial refund; without prejudice, alternatively, to the possibility of regaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 8.10 above.

9.2
Whatever the payment method used by you, the refund, in whole or in part, is activated by the Seller pursuant to Article 56, paragraph I, of the Consumer Code, in the shortest possible time and in any case within fourteen (14) days from the date in which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and verification of the returned products.

9.3
The Seller reimburses using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to incur any costs. further as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be performed by the Seller, in in any case, towards the person who made the payment.

9.4
We remind you that the value date of the re-credit is the same as the debit;

9.5
The Seller indicates as the courier for the return of the products the courier Nexive ( http://www.nexive.it/ ) using the label provided at the time of the return approval; you can return the products to the Seller, without paying the necessary expenses in person. According to the methods and terms provided for exercising the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the costs of returning the purchased products, freeing you from any payment obligation towards the shipper. The Seller, for the payment of the refund, will in fact deduct from the refund a lump sum equal to the standard shipping cost of the purchased products. This method also allows you to check, at any time, where each package is, freeing you from any liability in case of loss or damage to the products during transport.

9.6
In case you decide to use, for the return of the products, a shipper other than that indicated by the Seller, the shipping costs will be at your expense, including the responsibility in case of loss or damage to the products.

11. Privacy

11.1
You will find information on how we process your personal data by accessing the Privacy Policy.

11.2
Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.

11.3
For any other information on our Privacy Policy you can send requests to the following e-mail address: privacy@mazzolari-milano.com or to the address of our registered office, Via Morimondo, 17 - 20143, Milan, Italy.

12. Applicable law and dispute resolution

12.1
The General Conditions of Sale are governed by Italian law and in particular by the Consumer Code, Chapter I "Consumer rights in contracts", with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

12.2
In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, pursuant to art. 14 of Regulation 524/2013, full adhesion and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the RisolviOnline regulations or to send a request for conciliation, go to resolvionline.com

We also inform you that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible on the website http://ec.europa.eu/odr

13. Modification and updating

13.1
The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on mazzolari-milano.com.

Last updated, 12/09/2018

Close
Ok